Terms & Conditions

CONTRACT OF SALE

Orders placed for products through the website, leafguardaustralia.com.au are subject to the Terms and Conditions as set out on this page.
Leaf Guard Australia Pty Ltd reserves the right to accept or reject any order placed, whether in full or part thereof.
Only persons 18 years or older may enter into a Contract of Sale with The Leaf Guard Australia Pty Ltd.

Once a payment has been made for your order, in the form of a full payment and your order is accepted by Leaf Guard Australia Pty Ltd, your Contract of Sale with Leaf Guard Australia Pty Ltd becomes immediately binding and you:

– Agree to and understand the Terms and Conditions as set by Leaf Guard Australia Pty Ltd.
– Ensure all details included in the purchase placement, in regard to contact and payment details , are correct and used by you the purchaser on a regular basis.

PRICING

Prices for products are quoted in Australian dollars and include GST where applicable. Prices do not include delivery charges and/or other fees. Pricing is subject to change at any time and without notice. We will endeavor to ensure pricing is correct and up to date, however If an error has occurred with pricing or during the Payment process, you will have the opportunity to either cancel or reconfirm your order at the correct pricing. Leaf Guard Australia Pty Ltd reserves the right to cancel your order in the event you are unreachable.

PAYMENT

Payment methods are provided securely through secure Stripe and or PayPal, accepting both credit cards & debit cards. We also accept Electronic Funds Transfer and bank deposit (custom orders). Payment is only received, and a Contract of Sale made when all funds have cleared into our account. Payments must be made lawfully, and any transactions deemed suspicious or flagged as fraudulent will be cancelled immediately and reported as necessary.

If a product is in stock, full payment must be made once the order is placed to enable receipt or delivery of goods.
For all other Products (custom orders) a deposit may be required, and in the case of Custom Orders, production will not begin until 24 hours after payment and or deposit has cleared and received. Once the order has been processed, payment in full will be required to be paid prior to receipt or delivery of goods.

RISK & TITLE

All risk and title for products purchased passes on to you upon receipt or delivery of goods, once payment has been made and received in our account.

COLLECTION

Collection from our warehouses (Braemar NSW) may be available. Please contact us for more information and to book a collection time.

DELIVERY

Upon placement of your order, you will be given:

– The option of choosing your required Courier/Delivery Service.
– A quote for your choice of delivery method and pricing.
– An approximate delivery date.
– In order for goods to be dispatched from our warehouse, you must ensure:
– Payment for the balance of goods and delivery charges have been made and funds have been cleared into our account in full prior to the delivery date.
– Contact details given are correct and up to date.

DELAY

Leaf Guard Australia Pty Ltd endeavors to have your order dispatched to you within a reasonable time frame, as indicated using your estimated arrival date. In the event of a delay due to unforeseen circumstances, our Support Team will be in touch with an alternative arrangement.

Leaf Guard Australia Pty Ltd holds no liability for any loss, damage or delay that incurs as a result of such circumstances that are beyond our reasonable control.

CANCELLATIONS

Please choose carefully as refunds and exchanges are not permitted for change of mind or incorrect choice nor is Leaf Guard Australia Pty Ltd responsible for any measurements calculated by the customer. If unsure how to calculate the correct number of meters/pieces of gutter guard then contact us prior to your order.
Deposits made on custom orders are non-refundable.

If you wish to cancel your order or are unable to accept delivery of your products, you agree to pay a cancellation charge of up to the entire purchase price of your order, as well as any applicable costs that may apply due to storage, handling, and restocking, at the sole discretion of Leaf Guard Australia Pty Ltd. Please note that returns, exchanges and refunds are not permitted on any clearance products.

VARIATIONS & SPECIFICATIONS

Variations in materials, from characteristics to appearance, may occur from product to product. Samples, showroom products and images should only be considered as an approximate guide as colours may vary slightly. Unless expressly specified in the product description provided on the website, items pictured in the product image may not be included with the product.

Please note: Colours displayed may differ depending on your device and viewing angle. Leaf Guard Australia Pty Ltd reserves the right to change prices, dimensions, design and construction without prior notice.

INSPECTION OF PRODUCTS

Products must be carefully inspected upon collection or delivery and damages, if any, must be noted on your collection/delivery document before signing off. Any further report for damage or inconsistency of product must be made within 24 hours of receipt of your goods.

Please get in touch using our Contact Form to submit your claim in writing and include your order number, delivery date and reasonable details supporting your claim, with a note on the specific products that have been affected. Please note that rejection of any part of your order does not entitle you to make a claim for all products contained in your order.

WARRANTY

Leaf Guard Australia Pty Ltd Standard Warranty is subject to the guarantees provided under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

REFUNDS

Refunds and exchanges are not permitted due to change of mind or if the product does not meet your expectations. Leaf Guard Australia Pty Ltd holds no obligation to provide a refund, exchange or credit if any damage by a third party has incurred, once you have received your product.

INJURY

Leaf Guard Australia Pty Ltd holds takes no responsibility for any injuries that may occur whilst handling or installing the product. Goods edges are sharp and customer receives at their own risk.